Help + FAQ


Help + FAQ

H. Lexi, LLC, we are committed to providing the best possible skin care products + the best customer service on the planet! If you ever have any questions please contact us at

Mailing address: J. Lexi, LLC, PO Box 6, Orange, NJ  07051 | | (973) 674-7080

How do I contact customer service?

What are your hours of operation? We're an online store, so technically, we're open 24/7/365. However, our business days are Monday — Friday, 9 AM — 7 PM (EST) . . . excluding major holidays.  

When will my order ship? In stock orders ship within 5-7 business days of receipt of the order.  Special orders ship within 10-15 business days of receipt of order.  If your order requires communication or confirmation, please contact us @ or (973) 674-7080. HOLIDAY SHIPPING (DEC 1st - DEC 18th):  Please allow 5 business days for your order to ship.  Orders must be placed by Wednesday, Dec 18th to be received by Christmas via regular mail . . . RUSH Service is available for an additional cost.    

What are your shipping rates? @ J. Lexi, we allow you to choose your method of shipping.  We gift you with FREE SHIPPING on U.S. orders of $67 or more.  Our  holistic products for hair, face + body ship internationally. Third Day Hemp CBD products do not ship internationally. 

What payments do you accept? We gladly accept Visa, MasterCard, American Express or Discover.  All credit cards are charged at the time of checkout.

Do you offer coupon codes + how do I use them? We love to offer coupon codes to our loyal customers + prospective loyal customers, alike. Please check out our Facebook page, blog, Twitter, email blast + newsletter for special savings.  Also, sign up for our email list to receive exclusive money saving coupon codes + product offerings before they are available to the general public.  Please make sure you see the discount BEFORE submitting your order.

What is your return policy?   @ J. Lexi we stand behind our products.  If you are not 100% satisfied with your purchase, return it to us postmarked within 5 days of receipt.  You are responsible for paying the cost to return the product.  We will happily refund the purchase price minus shipping + handling within 7 business days of receiving the return. If your items arrive damaged or you receive the wrong product, please contact us @ immediately.  We are happy to exchange the unopened items at our expense.

How is my privacy protected?  @ J. Lexi, LLC it is our policy never to share personal information. Sensitive information entered online is encrypted + transmitted using state of the art SSL technology.

Do you offer wholesale? Yes.  If you are  Interested in carrying our products or would like to see them on the shelves of your favorite shop or boutique, please contact us via the contact form.

Are your products natural.  Yes, our products range from 100% to 98% natural. We find that fragrance oils hold better in soaps + butters so we've decided to use the highest quality + skin safe fragrances available. Our fragrance oils are FREE of parabens + phthalate.

How are your hair, face + body products formulated + made? Our products are made with LOVE! Our soaps, scrubs, butters, lotions, deodorant, etc. are handcrafted from scratch in small batches.  Our soaps are created using the cold process, hot process or combination methods.

How long do your soap + other products stay fresh? @ J. Lexi we use natural preservatives in our lotions, scrubs + other products that are made with water or have the potential of having water added to them, when needed.  Soaps become more mild + gentle, as they cure . . . so they're good forever!  We cure our soaps for at least 12 weeks before they are available to the public.

Are your hair, face + body products safe for babies and people with sensitive skin?  Unless marketed for babies, our products are for young + mature adults.  We use fresh natural products, unrefined oils + butters, and other quality, skin-safe ingredients (including our fragrance oils).  Disclaimer:   Although allergic reactions to our natural ingredients are uncommon, we recommend you that you first read the ingredient list for any of YOUR irritants, then we suggest you patch test the product by applying it on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

All of our hair, face + body soaps contain high amounts beneficial oils + butters and are free of any sulfates + phthalates which are found in most commercial skin care products.

Are your soaps biodegradable? Yes, they are completely biodegradable as only earth friendly natural ingredients are used.

Why does your face and body soap make my skin feel softer than commercial soap? The naturally occurring glycerin content of handcrafted cold process soap is retained in the bar, providing moisture for your skin. Most mass-produced face and body soaps have the glycerin removed as it is a valuable by-product that is then sold for use in other cosmetics. With our line you will receive all the moisturizing benefits that glycerin has to offer.  Because of the natural glycerin + our moisturizing + hydrating ingredients, our soaps probably contain more glycerin than most.  In humid or wet weather, your soap may get moist . . . no worries, that's the glycerin doing it's job attracting moisture to itself.  When the weather dries, so will your soap, keeping your soap in a cool + dry place prevents moisture.

How do I make my soap last longer? Our natural handmade soaps do not contain any surfectants, foaming or hardening agents. Please allow your soap to dry between usage + rest on an elevated draining soap dish.  Like fine wine, our soaps get better with age.  Please store your unopened + unused soap in a cool dark + dry place like a drawer or closet.

Our goal is to help as many people as possible by giving to many organizations across America.  We are particularly interested in uplifting + empowering women.  All suggestions on giving are welcome.

Have more questions? Contact us at

John 3:16